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Owned and operated by Backyardenza, we are happy to answer questions about patio furniture, pergolas, fire tables, and more.
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Frequently Asked Questions
How long does shipping take?
Orders are processed within 1 to 3 business days, with transit times of 5 to 8 business days. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How can I track my patio furniture order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time, from our warehouse to your backyard.
What is your return policy?
We offer 30-day returns on eligible items. If something does not work for your space, please review our Return Policy page for full details on how to start a return.
Can I exchange an item for a different style or color?
Exchanges are handled on a case-by-case basis. Contact us within 30 days of delivery, and our team will walk you through the options available for your specific item.
What materials are your patio furniture sets made from?
Materials vary by collection and may include powder-coated aluminum, weather-resistant wicker, tempered glass, and high-density cushion foam. Each product page lists the specific materials used.
Do pergolas and gazebos require assembly?
Yes, most pergolas and gazebos require some assembly. Each unit ships with detailed instructions and all necessary hardware. We recommend having two people for setup due to the size of the panels.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Continental Shipping
Most orders ship free within the Continental U.S., with handling in 1 to 3 business days.
30-Day Returns
If your outdoor furniture does not fit your space, our return policy gives you 30 days to start a return.
